Support Center

Accessing Voicemail Remotely

Last Updated: May 31, 2016 09:10PM EDT
There are two ways to accomplish this.

Set-up an Auto Attendant:  

Enter app.sharpencx.com as an administrator (select ‘Admin’ tab in far left corner) Select the ‘Configuration' tab
Now, select the 'auto attendant' tab
In the drop-down, select the auto attendant you would like to edit
Add a new option '+'
Locate 'Routing Options'
In the first drop-down field select 'Remote Voicemail Access' 
Press 'Save' and test call to confirm
 
Route a call to Remote Voicemail Access:
Enter app.sharpencx.com as an administrator (select ‘Admin’ tab in far left corner)

Select the ‘Configuration' tab
Now, select the 'Inbound Routes' tab
In the drop-down, select the number you would like to edit
Locate 'Routing Options'
In the first drop-down field select 'Remote Voicemail Access' 
Press 'Save' and test call to confirm
 
If you have additional questions submit a help desk request or email support@sharpencx.com

Contact Us

53287620774b22021cc5dca627c0df84@fathomvoice.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete